Sectors

EMERGENCY SERVICES

Shaw Consulting have worked with a number of Blue Light Services to help them review and improve both operational and administrative IT applications and infrastructure.

Our experienced consultants have an in-depth knowledge of the IT systems issues faced by police, ambulance and fire & rescue services, allowing them to provide invaluable input into system appraisal and selection, strategic planning and procurement.

The Shaw approach is inherently collaborative. We will work closely with both your management team and your operational staff to gain an insight into your organisation's unique requirements before devising a cost-effective and future-proof solution tailored to address those specific issues.

Emergency services projects we have successfully delivered include:

West Yorkshire Fire & Rescue Service

Development of Five-Year ICT Strategy & Implementation Plan

Shaw was contracted to develop an ICT strategy and five-year service delivery plan for a fire service that deals with more than 22,000 incidents a year

To identify the requirements for the strategy we undertook a comprehensive consultation exercise across the service that involved more than 60 meetings, including one-to-ones with staff members and workshops with key stakeholders, existing system suppliers and partners. The initial research also included a survey sent to all staff members, which generated 658 responses.

The findings informed a detailed assessment of the service's current position (including systems, processes and information requirements) and analysis of future requirements. This exercise led to the development of a five-year prioritised strategy plan that included resource estimates, skills, costs, interdependencies and risks.

The client was delighted with our contribution and approach, stating: “We found Shaw Consulting very easy to work with. They were professional with a flexible approach and the research they undertook was thorough.

“We were impressed with how quickly Shaw Consulting gained an understanding of our organisation and our business needs. This enabled them to develop a strategic plan which will greatly add value to us."

Humberside Fire & Rescue Service

Review of Core Business Systems

Shaw were asked to carry out a detailed review of the implementation, current usage, and future usage of the FireWatch system - the main system the service used for HR, Training & Development, Availability & Workforce Management, Self Service and Reporting.

We assessed the current position through a series of on-site meetings with key stakeholders from across the service. In order to further inform the review, we also had discussions with the provider of the system and with five other Fire & Rescue Services that used it.

Our consultants then analysed the available options and potential costs of them, before producing a detailed report that made recommendations for the way forward.

For more information about our services for Blue Light Services or to discuss your project in detail, please contact us.

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