Visit this page regularly to stay up-to-date on all the latest IT, software and technology news and advice.
Ad-hoc reporting is dead: make way for management dashboards
In our information-saturated world it’s hard to find reasons to love data. Information is often in the news for the wrong reasons - think the scandal over Cambridge Analytica and Facebook. More often than not we can feel overwhelmed by information - not set free by it. But it doesn’t have to be this way. Information can be a help, not a hindrance.
50 years after Apollo, talking to computers is the new normal
It won’t have escaped your attention that 2019 marks the 50th anniversary of the first Moon landing. Inevitably, it’s the three astronauts who made the trip who are front and centre of the celebrations.
But Armstrong, Aldrin and Collins were accompanied by a fourth member of the crew, who is often less well remembered. Primitive by our own standards, Apollo’s on-board computer was integral to the success or failure of the mission.
Are communications with your customers working well? How to use AI technology to reduce costs and increase customer satisfaction
The adoption of the latest Augmented Intelligence (AI) technologies offers forward-thinking housing organisations valuable opportunities to significantly enhance the customer service experience and improve relationships with external stakeholders.
Is Infrastructure as a Service right for your business and how does it compare to On Premise Infrastructure?
An Options Appraisal can help you to assess the suitability of your existing and similar On Premise infrastructure solutions, compared with the capabilities of the latest infrastructure offerings, such as Infrastructure as a Service, available on the market to identify the potential benefits of making the change.
Housing Technology: Housing Mergers & Managing Customer Data
Shaw Consulting Managing Director, Chris Shaw has been featured in the latest issue of Housing Technology magazine, discussing IT challenges faced during the 2017 merger of Two Castles Housing and Derwent & Solway and ultimately, what led the programme to be a success.
Moving from Ad-hoc Reporting to Management Dashboards
Most housing providers hold high volumes of information, but due to ad hoc reporting methods, obtaining value from this data often proves to be a challenge.
8 Questions To Ask Yourself About Your IT Systems & Service
Asking yourself, or your team, the following questions can provide valuable insight into the effectiveness of your IT service, and whether it might be time for a change.
Ensuring Your Compliance Data Is Being Managed Efficiently & Effectively
Effective management and maintenance of your compliance data is essential to ensure your customers are protected and your assets maintained, and having a system in place that enables the efficient management and use of data across the whole of the business offers a wide range of benefits to housing providers.
Is Your Housing Management System Holding You Back?
Selecting the right housing management system is one of the most important tech-related decisions your housing association will ever have to make. But because the key requirements for your systems will change over time, it is a choice that you will need to regularly review.
Shaw Consulting Have Partnered With David Tolson Partnership
Shaw Consulting have partnered with DTP to help our clients further enhance their internal processes and deliver improved services to their customers and external stakeholders.
Using Technology To Improve Communication With Customers & Stakeholders
Recent changes in attitude offer forward-thinking social housing providers an opportunity to build stronger relationships with customers and to improve internal efficiency by using technology to provide convenient, easy-to-use new communication channels.
Is Your Asset Management System Fit For Purpose?
A suitable and effective asset management system is crucial for the success of any housing association. Ensuring you have a suitable system in place can offer a wide range of advantages, from enabling lower running costs and higher staff efficiency, to creating a more sustainable, compliant asset base.
Becoming An Agile Organisation Through The Adoption Of Agile Working And Other New Ways Of Working
Many Social Housing organisations are looking to Agile Working, Smart Working, and other new ways of working not only to enhance services and become more cost effective, but also to ensure that their organisation will thrive in the 21st century.
Adopting a Digital First Approach to Adult Social Care
Taking a digital first approach to adult social care could have significant benefits for both providers and people who use care services.
Delivering Digital First Services In Housing
Taking a digital first approach to housing services has huge benefits for both housing providers and customers.