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The adoption of the latest Augmented Intelligence (AI) technologies offers forward-thinking housing organisations valuable opportunities to significantly enhance the customer service experience and improve relationships with external stakeholders.

An Options Appraisal can help you to assess the suitability of your existing and similar On Premise infrastructure solutions, compared with the capabilities of the latest infrastructure offerings, such as Infrastructure as a Service, available on the market to identify the potential benefits of making the change.

Shaw Consulting Managing Director, Chris Shaw has been featured in the latest issue of Housing Technology magazine, discussing IT challenges faced during the 2017 merger of Two Castles Housing and Derwent & Solway and ultimately, what led the programme to be a success.

Most housing providers hold high volumes of information, but due to ad hoc reporting methods, obtaining value from this data often proves to be a challenge.

Asking yourself, or your team, the following questions can provide valuable insight into the effectiveness of your IT service, and whether it might be time for a change.

Effective management and maintenance of your compliance data is essential to ensure your customers are protected and your assets maintained, and having a system in place that enables the efficient management and use of data across the whole of the business offers a wide range of benefits to housing providers.

Selecting the right housing management system is one of the most important tech-related decisions your housing association will ever have to make. But because the key requirements for your systems will change over time, it is a choice that you will need to regularly review.

Shaw Consulting have partnered with DTP to help our clients further enhance their internal processes and deliver improved services to their customers and external stakeholders.

Recent changes in attitude offer forward-thinking social housing providers an opportunity to build stronger relationships with customers and to improve internal efficiency by using technology to provide convenient, easy-to-use new communication channels.

A suitable and effective asset management system is crucial for the success of any housing association. Ensuring you have a suitable system in place can offer a wide range of advantages, from enabling lower running costs and higher staff efficiency, to creating a more sustainable, compliant asset base.

Many Social Housing organisations are looking to Agile Working, Smart Working, and other new ways of working not only to enhance services and become more cost effective, but also to ensure that their organisation will thrive in the 21st century.

Taking a digital first approach to adult social care could have significant benefits for both providers and people who use care services.

Taking a digital first approach to housing services has huge benefits for both housing providers and customers.

Season’s Greetings

​2016 Bath Group Benchmarking Survey Issued Today

Shaw has been appointed by Dumfries & Galloway Housing Partnership to develop a Digital Strategy.