Case Studies

West Yorkshire Fire and Rescue Service - ICT Strategy

West Yorkshire Fire and Rescue Authority is responsible for the county's fire and rescue service, which serves a population of more than 2 million people spread over almost 800 square miles. Fire cover is provided 24 hours a day, every day of the year.


Shaw was contracted to develop an ICT strategy and five-year service delivery plan for a fire service that deals with more than 22,000 incidents a year.


To identify the requirements for the strategy we undertook a comprehensive consultation exercise across the service that involved more than 60 meetings, including one-to-ones with staff members and workshops with key stakeholders, existing system suppliers and partners. The initial research also included a survey sent to all staff members, which generated 658 responses.


The findings informed a detailed assessment of the service's current position (including systems, processes and information requirements) and analysis of future requirements. This exercise led to the development of a five-year prioritised strategy plan that included resource estimates, skills, costs, interdependencies and risks.

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