Case Studies

Fife Housing Group - Strategy

Fife Housing Group (FHG) is a registered social landlord that manages more than 2,500 affordable homes throughout Fife. They are a £11m turnover, charitable business employing over 65 people.


Fife Housing Group needed assistance from an independent consultancy organisation to review their current use of systems and technology, develop a 5-year strategy and then work with them to help implement the ICT Strategy.


Shaw developed a ICT Strategy that focused on examining both the strategic and operational requirements of the business and how IT Systems and Technology could support them.

The ICT Strategy was designed to assist FHG in developing a longer term vision for information systems and information technology over five years, both of which complemented and supported FHG overall corporate business plan.

As part of Shaw's project methodology, a consultation exercise was undertaken with the senior management team and other key members of staff. The purpose of this consultation was to assess the current position of the IT applications, IT technology and the IT service.

The results from these consultation exercises were incorporated within ICT Strategy and communicated and agreed with the project team. Shaw approached the project in the following way:

  • A review of the information provided;
  • A survey was sent to all staff to find out their views on the current IT applications and technology in use;
  • Interviews were held with senior managers and other key stakeholders to gain an understanding of the business and service plans and how IT could support the delivery of them.

Using the above information we detailed our understanding of the current service and the improvements required and presented these findings at the mid-point review.

Based on the feedback received at the mid-point review we developed a ICT strategy that was signed off by the management team and then presented to FHG's Board for approval.


FHG now has an ICT strategy that provides a prioritised list of projects detailing both the estimated costs and resource requirements for the next five years (2016 – 2021).

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