Case Studies

EMH - Digital Strategy


EMH Group appointed Shaw Consulting as their Strategic IT Partner to support them on several projects focussed on developing a Digital Strategy which identified opportunities for modernising their IT systems, infrastructure and digital delivery of services to their customers.


The first project we have delivered is the development of a Digital Strategy for the business. The Digital Strategy has been designed to enable EMH Group to transform the way they work as a business and the way in which they deliver services to their customers. The Digital Strategy will provide EMH Group with a platform for the future which will help them achieve better value for money, operate more effectively and deliver services to their customers, the way they want to engage with them.

The Digital Strategy supports and underpins the EMH Group business plan metrics 2018 to 2023.  We reviewed EMH Group’s current position, engaged with people from across the business through one-to-one meetings, workshops and surveys to understand their future requirements and then produced a detailed three-year plan designed to help EMH Group realise their ambitions by 2023.


The strategy detailed:

  • Current Position
  • Value Chains
  • Business Capability Model
  • Digital Principles
  • Digital Pillars
  • Key Investment Themes
  • Three-year plan
  • Requirements for Managing Change, which include: IT Principles and Governance
  • Digital Platforms & Operating Model, which included: Enterprise Architecture and Target Architecture
  • Digital Channels for Self Service & Automation
  • Enterprise Wide Applications
  • Specialist Applications
  • Target Infrastructure
  • IT Services & Processes
  • Required IT Department Structure

We are now helping EMH Group with the implementation of the Strategy in a number of areas, this includes: 

  • A new Data Network, that encompasses:  New SD WAN,  Internet Connectivity, New Core Switches and  PoE Switches Wireless Access Points
  • Microsoft 365 Rollout
  • Programme / Project Management Support
  • Telephony Support Provider Procurement
  • Director of IT Recruitment Support
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