Case Studies

Castles & Coasts Housing Association - Merger Support

Castles & Coasts Housing Association Limited (CCHA) formed on 31 July 2017 following the merger of Two Castles Housing Association and Derwent & Solway Housing Association. CCHA owns and manages more than 7,000 homes across the North of England.


In 2016 Shaw were engaged by Two Castles (TCHA) to assist with the merger with Derwent & Solway (D&S). Shaw's responsibility was to manage the IT stream of the programme. This involved transferring the data from the D&S IT systems into the equivalent TCHA systems and ensuring that the systems operated smoothly following the cut-over date.

The scope of the workstream included around 20 applications including the Housing Management System, Document Management System, the Finance & Monetary systems and several specialist systems; the infrastructure included the wide area network, telephony, additional server, storage and Desktop equipment.


Shaw applied a robust project management framework to the workstream and established excellent communication channels with key stakeholders at TCHA, D&S and the suppliers of systems for both parties.

Shaw worked closely with the existing TCHA Staff and incoming D&S staff to ensure that minimum day 1 functionality was clearly understood and plans put in place to deliver this functionality as a minimum from the cut-over date.

Regular communication updates were put in place to ensure that all parties were clear on their roles, responsibilities and deadlines. The senior team were briefed on the workstream on a weekly basis to allow priority calls to be made where needed.


The systems were all up and running from the merger date and staff could perform their duties without disruption. The data was safely converted from the D&S systems and imported into the TCHA systems. The infrastructure and desktop systems were operational.

The workstream was considered a success by the management team and Shaw have since been engaged to assist CCHA with a strategic review of IT and advise on several areas which relate to the IT systems & infrastructure for the merged organisation.

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